Frequently asked questions:
Please read below for answers to questions we are asked frequently.
What are your hours?
Order Desk :
Monday-Friday, 7:30 AM to 4:30 PM
closed saturday - sunday
Will Call Hours
206.762.8181
Monday - Friday 7:30am to 2:30pm
Closed saturday - sunday
tukwila Showroom :
Monday-Friday 8:30 to 4:30
Saturday 10:00 to 3:00
Closed sundays
*no orders/pick ups available saturday or sunday
PORTLAND SHOWROOM
206.762.8181
monday-friday 7:30-4:30
closed saturdays and sundays
PLEASE NOTE :
ORDER DESK & WILL CALL ARE CLOSED ON SATURDAY & sunday.
to whom do you sell?
Our showroom is open to the public, however we sell our products to the trade. If you need to be connected with one of our dealers, feel free to call and speak to one of our Order Desk representatives and they can put you in touch with one nearest you.
Phone : 206.762.8181.
how do I become a dealer?
Thank you for your interest! Please contact our Order Desk in order to be put in touch with one of our outside sales representatives.
Phone : 206.762.8181
Email : orderdesk@statementstile.com
where do you sell your product?
We have representatives + dealers throughout Washington State, Oregon, Idaho, Montana, Alaska + California. We are able to sell some of our product throughout the US, so please be sure to contact us with any questions regarding the purchase of our lines.
We also have showrooms throughout Canada, and you can purchase our product through any Julian Tile location.
What are your care & Maintenance guidelines?
GLAZED CERAMIC TILE
Most glazed ceramic wall tiles do not require sealing. However, crackled (or crazed) ceramics should be treated with a penetrating sealer prior to grouting to prevent staining. Periodic resealing is necessary for crazed ceramics in wet areas such as showers. Regular cleaning with pH neutral cleanser or hot water, and a soft cloth is recommended for ceramic tiles.
GLASS TILE
Glossy glass tiles require simple regular cleaning with products designed for glass. Use a soft lint free cloth for cleaning and polishing. Never use abrasive cleaners or pads on matte or glossy glass tiles. Sanded or matte glass must be thoroughly de-greased and cleaned with denatured alcohol using a soft lint-free cloth. Murphy’s oil soap can be used to restore the luster on sanded or matte surfaces.
CERAMIC & PORCELAIN TILE
Most glazed tiles require a regular cleaning schedule with pH neutral cleansers or hot water, and a soft cloth, Frequent changing of the water will prevent dirty mop water build up in textured areas of the glaze and the grout lines.
CEMENT Tile
Pre-sealing cement tiles with Dry-Treat STAIN-PROOF Original™ penetrating sealer before installation is required. As with natural stone; acids, citrus juice, citrus cleaners, red wine, and oils may etch concrete surfaces. Care should be taken to clean spills immediately. A PH neutral, non-abrasive cleanser is suggested for routine cleaning.
NATURAL STONE
To protect stone floors, walls and counters, we recommend using a penetrating sealer such as Dry-Treat STAIN-PROOF Original™. Care must be taken to avoid cleaning natural stone with harsh or abrasive cleaners, especially those that contain phosphoric or glycolic acids. Be aware that acidic materials such as vinegar and lemon juice will etch some stone surfaces such as limestone. For maintenance, use only PH neutral cleansers or hot water. Occasional deep cleaning may be required to restore and maintain the stone’s original finish.